livehk Platform Privacy Notice

This page describes what we collect when you use livehk and how we keep that data protected. We at livehk take your privacy seriously. When you deposit via DANA, e-wallet, mobile banking, or any other payment method, or when you place bets on Liga 1 or access our live-dealer tables, we collect certain information. We explain here what that information is, why we need it, and how we use it.

Our privacy practices reflect our commitment to transparency. We do not sell your data to third parties for marketing. We do not share your account details with unrelated businesses. Instead, we use your information only to verify your account, process your payments, settle your bets, and improve our service on livehk.

What data we collect on livehk

We collect your personal information when you register an account on livehk. This includes your full name, date of birth, email address, phone number, and residential address. We also collect your national ID number and a copy of your identity document during account verification. This information is necessary to confirm your identity and comply with anti-money-laundering regulations.

When you deposit funds, we collect payment information. If you use DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the transaction details—amount, timestamp, and payment method. If you transfer funds via mobile banking, local payment, online payment, or e-wallet, we record your bank account details and transaction history. We do not store your full payment credentials; instead, we work with trusted payment processors who handle sensitive data securely.

We also collect information about your activity on livehk. This includes the bets you place, the games you play, your account balance, and your withdrawal requests. We use this data to settle bets accurately, detect fraud, and understand how you use our platform.

How we use your data on livehk

We use your personal information to verify your account and prevent fraud. When you register, we check your identity against official records. We also monitor your account for suspicious activity—for example, multiple withdrawal requests to different bank accounts in a short period. This protects both you and livehk.

We use your payment information to process deposits and withdrawals. When you request a withdrawal to your registered bank account in Jakarta, Surabaya, Bandung, or elsewhere in Indonesia, we verify that the account matches your registered details before releasing funds. This prevents unauthorized withdrawals.

We use your betting data to settle bets according to official results and our published rules. We also use this data to calculate your loyalty rewards and cashback eligibility. For example, if you qualify for weekly cashback, we calculate your net losses during the promotion period and credit your account accordingly.

Third-party processors and data location

We work with third-party payment processors to handle deposits and withdrawals on livehk. These processors may be located outside Indonesia. When you deposit via mobile banking or transfer funds via local payment, your payment data passes through these processors' systems. We have agreements with all processors requiring them to protect your data and use it only for payment processing.

Our servers may sit outside your jurisdiction. This means your account data, betting history, and personal information may be stored on servers in other countries. We apply the same security standards regardless of server location. We encrypt sensitive data in transit and at rest.

Your rights and data retention on livehk

You have the right to access your personal data. You can request a copy of all information we hold about you by contacting our support team. We will provide this information within standard business windows.

You have the right to request deletion of your data. If you close your account on livehk, we retain your information only as long as necessary to settle outstanding bets, process final withdrawals, and comply with legal obligations. After this period, we delete or anonymize your data.

You have the right to correct inaccurate information. If your registered address or phone number changes, you can update it in your account settings. If you believe we hold incorrect data about you, contact our support team and we will correct it.

We protect your data using industry-standard encryption and access controls. Only authorized livehk staff can access your personal information, and only for legitimate business purposes.

Cookies and tracking on livehk

We use cookies to remember your login session and preferences on livehk. These cookies are essential for the platform to function—without them, you would need to log in every time you visit. We do not use cookies to track you across other websites.

We may use analytics tools to understand how users interact with livehk. These tools collect anonymous data about page views, button clicks, and feature usage. This information helps us improve our platform and fix bugs. We do not use this data to identify individual users.

Security and contact

We at livehk apply standard security practices to protect your data. We use encryption for all data transmitted between your device and our servers. We restrict access to your personal information to authorized staff only. We conduct regular security audits to identify and fix vulnerabilities.

If you have questions about our privacy practices or want to exercise your rights, contact our support team. We respond to privacy requests within standard business windows. If you believe we have mishandled your data, you may also lodge a complaint with the relevant data protection authority in your jurisdiction.

We may update this privacy notice from time to time. If we make material changes, we notify you by email or by posting a notice on livehk. Your continued use of our platform after such changes constitutes your acceptance of the updated notice.

Key points

• We collect your identity, payment, and betting data to operate livehk and comply with regulations.
• We use your data only for account verification, payment processing, bet settlement, and service improvement.
• We do not sell your data to third parties for marketing purposes.
• Your data may be processed by third-party payment providers and stored on servers outside Indonesia.
• You have the right to access, correct, and request deletion of your data.
• We use encryption and access controls to protect your information.